For us, natural skincare means using ingredients derived from nature and selecting each ingredient with care. We believe in transparency and creating products that work in harmony with the skin, combining nature's best ingredients with modern skincare knowledge. 

All our products use between 98%-100% natural ingredients.  

We try wherever possible to be environmentally conscious, using recyclable glass jars,bottles and droppers, not plastic. In some cases, plastic cannot be avoided due to hygiene reasons but we are constantly looking for and testing more environmentally friendly products.

Yes, all our skincare products are handmade at Mulberry Cottage in Yorkshire. We work with trusted suppliers toensureevery product meets ourhigh standardsfor quality,safetyand consistency.

Yes, our products are carefully produced in small batches tomaintainquality and attention to detail. This allows us to ensure consistency while preserving the care and craftsmanship behind every product.

We use a carefully selected blend of natural ingredients known for their skincare benefits. Depending on the product, these may include botanical oils, plant extracts, naturalbuttersand other skin-loving ingredients designed to nourish, hydrate and support healthy-looking skin.

Most of our products do not include water which means natural preservatives such as Vitamin E are enough to ensure an extended shelf life. Any products which do include water, even though we onlyusedistilled, needa stronger preservative to prevent the growth of harmful bacteria and extend shelf life. They also preserve the activeingredientsinothernatural ingredients.

Yes, all Pure Mulberry products are vegan-friendly andcontainno animal-derived ingredients.

Yes. We do not test our products on animals and work with suppliers who share our commitment to ethical practices.

Many of our products are designed with gentle, skin-friendly ingredients. However, every person's skin is unique, so we always recommend reviewing the ingredient list carefully and performing a patch test before first use.  

If you have very sensitive skin, we’d recommend our Pure collection which includes no essential oils, making it even more gentle.

Our Pure collection does not contain any ingredients that are known to be harmful during pregnancy. Many of our other products may also be suitable during pregnancy, but we recommend checking the ingredient list and consulting your healthcare professional if you have any concerns or specific sensitivities.

Our products are formulated for adult skincare. However, they are suitable for any children aged three or above. We always recommend reviewing the ingredients carefully and seeking advice from a healthcare professional if needed.

We aim to dispatch orders as quickly as possible. Delivery times will vary depending on your location and the shippingoptionselected at checkout. Full delivery information can be found on our Delivery page.

Delivery costs are calculated at checkout based on your location and chosen delivery method. We offer free UK delivery on allordersover £40.

We offer free UK delivery on orders over £40.

Yes, we ship to selected international destinations. Shipping costs and delivery times vary depending on the destination country.

Yes. Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

We want you to be delighted with your purchase. If you are not completely satisfied, please contact us within 28 Days of receiving your order.

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photographs of the issue. We will work quickly to resolve the problem.

Exchanges may be available depending on the circumstances. Please contact us directly and we will be happy to help.

Many people choose natural skincare because they prefer products made with naturally derived ingredients and a simpler approach to skincare. Natural skincare can help support a healthy skincare routine while allowing you to feel confident about what you are applying to your skin.

All Pure Mulberry products undergo appropriate testing to ensure they meet UK cosmetic safety regulations before being made available for sale. All our products hold safety certificates. 

Quality is at the heart of everything we do. We carefully select our ingredients, work with trusted suppliers and ensure all products meet relevant safety and quality standards before reaching our customers.