Last updated: 16/06/26

1. Introduction

Welcome to Pure Mulberry. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

2. About Us

Pure Mulberry is a UK-based natural skincare company.

Business Name: Pure Mulberry

Email: carole@puremulberry.co.uk

Registered Address: Mulberry Cottage, Chapel Street, Hambleton YO8 9JG

3. Products

We take every care to ensure that product descriptions, images and pricing are accurate. However, slight variations may occur due to the natural ingredients used in our products.

All products are subject to availability. We reserve the right to discontinue products or change formulations where necessary.

4. Pricing & Payment

All prices displayed on our website are in Pounds Sterling (£).

We reserve the right to change prices at any time without prior notice.

Payment must be received in full before goods are dispatched.

5. Orders

Once an order is placed, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order.

We reserve the right to refuse or cancel orders for any reason, including product availability, pricing errors or suspected fraudulent activity.

6. Delivery

We aim to dispatch orders within the timescales stated on our website.

Delivery times are estimates only and cannot be guaranteed.

We are not responsible for delays caused by couriers, adverse weather conditions, customs processes or other circumstances outside our control.

7. Returns & Refunds

Under the Consumer Contracts Regulations, customers have the right to cancel eligible orders within 14 days of receiving their goods.

For hygiene and safety reasons, we cannot accept returns of opened, used or tampered-with skincare products unless they are faulty.

If your order arrives damaged or defective, please contact us within 7 days of receipt with photographs where possible.

Approved refunds will be processed to the original payment method.

8. Allergies & Product Use

Our products contain natural ingredients; however, customers are responsible for reviewing ingredient lists before use.

We recommend carrying out a patch test before using any skincare product.

Pure Mulberry accepts no responsibility for adverse reactions resulting from known allergies, sensitivities, misuse of products or failure to follow usage instructions.

If irritation occurs, discontinue use immediately and seek professional medical advice where appropriate.

9. Intellectual Property

All content on this website, including text, images, logos, product descriptions and branding, is the property of Pure Mulberry and may not be copied, reproduced or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Pure Mulberry shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

11. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

12. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. Updated versions will be published on this website and will take effect immediately upon publication.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us on 07393 711153 or email us at carole@puremulberry.co.uk